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Help Topics & Frequently Asked Questions

What is the WebSearch Toolbar?
I have tried to follow the instructions and they appear not to work. How do I get more help for the WebSearch Toolbar?
How do I uninstall your software from my computer?
Do you sell advertising on the WebSearch Toolbar?
This software is free? How can you do that?
How did I receive WebSearch Toolbar?
My other toolbars have disappeared. How do I get them back?
How can I configure the WebSearch Toolbar?
I've installed the WebSearch Toolbar, but I can't find it. Where is it?
After I have installed the WebSearch Toolbar, my other Toolbar have disappeared. How can I get it back?
How can I find out when a new version is available?
Why am I seeing WebSearch.com as my home page?
How can I reset my homepage to its previous setting?
I have tried several times to install the WebSearch Toolbar, but it still fails. What should I do?
What is the "map” feature?
How to I perform a Yellow Page search for a specific area?
How can my business acquire a listing in The Yellow Page Directory?
How to I perform a "White Page" search?
How can I update or remove my listing in the White Page directory?
What is the Highlight Feature and how do I use it?
What is the Internet Archive?
How can I set up the “Auto Complete” function within the WebSearch Toolbar?
How can I use the question Icon in the WebSearch Toolbar?
What is the General Tab?
How do I use Search Assistant?
How do I clear the WebSearch Toolbar search box history?
What is the Advance Tab?
How can I configure the WebSearch Toolbar?
How do I know when a WebSearch Toolbar update is available?
How many skins and cursors can I download?
What is the"skins and cursors" tab?
How do I use "skins and cursors" help?
What is the "skins and cursors" Uninstall tab?
What are skins ?
How can I download various skins to my gallery?
How can I hide the skins and change it to the default?
How can I make the skins change randomly each day?
How come nothing happens when I select “open my skin collection” or “skin from web collection”?
Are WebSearch skins compatible with Macs?
How many skins can I download or install?
Can I remove a specific skin or prevent it from appearing?
Can I design my own skins?
How is “Traffic Rank” determined?
What are original page views?
What is scope?
Why is my internet site not listed in your ranking system?
Please provide an explanation or tutorial about your ranking system.
How do I submit my site for inclusion in WebSearch?
What is a pop up blocker?
What is the pop up blocker tab?
What does the pop up blocker not stop?
How do I activate the popup blocker?
How is the pop up blocker turned on and off?
How do I know when a pop up has been blocked?
How do I remove the number of popups being blocked from being displayed?
How can I override the pop up blocker? I want to see the window being blocked.
How do I disable the pop up blocker for specific sites?
How do I disable the pop up blocker for more than one site?
What are WebSearch Games?
How do I find information about a specific game?
Can I get help or further instructions on playing a game?
How can I access WebSearch Games?
How can I download games?
What types of games are there to play?
Are the games free?
I don't see a link to “Games” within the WebSearch Toolbar.
Some of the games don't display well on my computer screen.
When I click on a game, nothing happens.
What are cursors?
What are the computer requirements to use cursors?
How can I tell if I am running in 256 Colors Mode?
How can I download various cursors to my gallery?
How can I restore my default system cursor?
What are cursor ratings?
What are "My Cursors"?
I am unable to download cursors.
Will your cursors work with my Internet Service Provider?
Are WebSearch cursors compatible with Macs?
Do you have cursors for left-handed people?
I am receiving a message, "Your current security settings prohibit running ActiveX controls on this page."
The cursor download process ends prematurely. I get a blank screen.
Do you offer “smileys” for emails and other “emoticons?”

What is the WebSearch Toolbar?

The WebSearch Toolbar is a free Web Search and navigation service that works directly within your Internet Explorer browser and accompanies you as you surf, providing useful information about the sites you are viewing without interrupting your Web browsing. The WebSearch Toolbar can also block and/or control popups.


With the WebSearch Toolbar you can:
  • Search the Web and other resources directly from anywhere on the Web through search column
  • Listen to music and radio thanks to our brand new Radio & MP3 player including radio tuner
  • See how much traffic a web site gets in comparison to others thanks to webpage ranking feature
  • Share opinions about sites with other users via send a link button
  • Look for someone or business through White and Yellow Pages
  • Find maps and driving directions by clicking on maps button
  • Elimininate annoying pop up adds thanks our cool pop up blocker and allow them to display from selected domains
  • Choose a skin and cursor from more than 900 skins & cursors
  • Easily find the searched word in displayed results because of our great highlight button
  • View the evolution of webpage and its previous versions through WebSearch in Internet Archive
  • Get access to webpages or applications of your choice through the custom buttons
I have tried to follow the instructions and they appear not to work. How do I get more help for the WebSearch Toolbar?
Our Live Customer Support line is open weekdays between 8:30 am and 9:00 pm Eastern Standard Time. Please call us at 1-800-395-1723 for help.
How do I uninstall your software from my computer?
If you decide that our software is not right for you, you can easily remove it through the Add/Remove Programs menu in your Microsoft Windows control panel. To uninstall our software, please do the following:
  • Click on the "Start" button and select "Settings' and then "Control Panel". (If you are running Microsoft XP, you can go directly to the "Control Panel" from the "Start" button.)
  • When the "Control panel: window opens, double-click on the "Add/Remove Programs" Icon.
  • When the "Add/Remove Programs Properties window" opens, locate the listing for software you would like to uninstall from the list of installed programs. Our software includes: 'WebSearch Toolbar', 'WebSearch Tools', 'Search Assistant' and 'Win-Tools Easy Installer'.
  • Click once on the program to be uninstalled and then click on the Add/Remove button and follow the instructions.
Do you sell advertising on the WebSearch Toolbar?
We do not sell advertising on the WebSearch Toolbar. Advertising is sold through information acquired from WebSearch Toolbar use.
This software is free? How can you do that?
This powerful software simplifies searching and is free of charge to install and use, but you must read and agree to our Terms of Use and Privacy Policy before doing so.
How did I receive WebSearch Toolbar?
The WebSearch Toolbar is available to everyone for free at www.WebSearch.com. Our great software is also available from any of other many syndicated websites, and is also offered as a “co-bundle” together with many other popular applications. The software vendor provides advance notification of the WebSearch Toolbar download through its End User License Agreement (EULA), which requires consent prior to download. In addition, it is possible that another user (maybe your wife/husband, friend, children etc.) installed it on your computer for their user account; however, it will appear for all user accounts on that machine as default.
My other toolbars have disappeared. How do I get them back?
You can view more than one toolbar at a time. To view other toolbars, please do the following:
  1. Select the "View" optioniIn the Internet Explorer top menu.
  2. Select the "Toolbars" option.
  3. Select the toolbars you wish to see.
How can I configure the WebSearch Toolbar?
Click on the question mark (?) in your WebSearch Toolbar. Now you can customize your preferences by simply placing a check mark (v) next to the functions you want to enable. To disable a function simply uncheck the option.
I've installed the WebSearch Toolbar, but I can't find it. Where is it?
If you cannot see the WebSearch Toolbar, click on the "View" button on your browser, select "Toolbars" and click on the WebSearch Toolbar option.
After I have installed the WebSearch Toolbar, my other Toolbar have disappeared. How can I get it back?
You can view more than one toolbar at once. To activate your other Toolbar, click the "?" icon on your WebSearch Toolbar, leave the " Hide All Other Toolbars" checkbox empty and click "Ok". If they still don't appear correctly, click the "View" button on your Internet Explorer browser, select "Toolbars" and click on the name of the Toolbar you want to be displayed.
How can I find out when a new version is available?
WebSearch Toolbar updates automatically in certain time periods. However, you can update it manually anytime you want. To download and install the newest update, click on the "?" icon on the right side of WebSearch Toolbar, select the "Advanced" tab and click on the "Update toolbar now" button. Then restart your computer so that the installation could take effect.
Why am I seeing WebSearch.com as my home page?
You may have arrived at WebSearch for a variety of reasons, but most likely because you have elected to set WebSearch as your home page by clicking on the "Yes" button upon an opt-in request that was shown during the WebSearch Toolbar installation.
How can I reset my homepage to its previous setting?
To reset your home page to its previous setting:
  1. Select the "Tools" option in the Internet Explorer top menu.
  2. Select the "Internet Options" option.
  3. Type in your preferred homepage address n the Homepage section.
  4. Click on the "Apply" button below.
  5. Click on the "OK" buton.
I have tried several times to install the WebSearch Toolbar, but it still fails. What should I do?
1. Have you checked to see if your problem is addressed by any of the others listed on this FAQ? If your installation problem is not addressed by this FAQ, please send an email detailing the problem. Please go to the Contact Us section for information on how to contact us.
What is the "map” feature?
By clicking on the "Map" button you can get point to point directions from where you are to where you want to go.
How to I perform a Yellow Page search for a specific area?
Left click on the "Yellow Page icon" and enter the company name or type of business you are trying to locate.
How can my business acquire a listing in The Yellow Page Directory?
Enhanced Placement Listings are available for $29.95 per month within each category selected. Additional business information can also be included . Call 1-800-842-1499 and a representative will assist you.
How to I perform a "White Page" search?
Left click on the "White Page icon" and enter First or Last name. Also, Email search, find a business, reverse look up options are available.
How can I update or remove my listing in the White Page directory?
Follow these steps: > Enter personal information (Name, Address, City, State) > Choose “update/remove” from the results page > Complete the web based application and submit > Confirmation Email will be sent to you
What is the Highlight Feature and how do I use it?
When you perform a keyword search in the WebSearch Toolbar, the page results will have the keyword highlighted for easy reference. To enable, left click on the "Highlighter Icon".
What is the Internet Archive?
The Internet Archive is a snapshot of websites dating back several years. This very useful feature allows you to view older versions of current sites and sites that no longer exist.
How can I set up the “Auto Complete” function within the WebSearch Toolbar?
f you want to set the "Auto Complete" function, please follow the instructions below:
  1. Click on the "?" button on the right side of the WebSearch Toolbar.
  2. Select the "General" tab and select the "Auto Complete" checkbox to use the autocomplete function or leave the "Auto Complete" checkbox empty to disable this function.
  3. Click on the "OK" button.
How can I use the question Icon in the WebSearch Toolbar?
The WebSearch Toolbar "help and settings" is available for users to adjust their preferences in their toolbar specific to their interests.
What is the General Tab?
The General Tab is the main window to choose preferences in your WebSearch Toolbar.
How do I use Search Assistant?
To enable the "enhanced Search Assistant" within your browser: > Click on the "question" (?) mark Icon > Go to "General" tab and check mark the “Use Search Assistant” > Click "OK" > Close Internet Explorer, then reopen for changes to take effect
How do I clear the WebSearch Toolbar search box history?
To clear the search history, click on the drop down menu on the right side of the search box and select the "clear search history" option. If you do not wish to keep the history of your searches performed through the WebSearch Toolbar, please follow the instruction below:
  1. Click on the "?" button on the right side of the WebSearch Toolbar.
  2. Select the "General" tab and leave the "keep search history under search box" checkbox empty.
  3. Click on the "OK" button.
What is the Advance Tab?
The Advance Tab gives you options for updates, toolbar positioning, and shortcuts for WebSearch Toolbar Search.
How can I configure the WebSearch Toolbar?
You can configure your toolbar's behavior by clicking on the "Help ?" icon on the toolbar.
How do I know when a WebSearch Toolbar update is available?
> Click on the "question" (?) mark icon > Go to "Advanced" tab and select "automatically download and install updates." > Or: select "download the updates automatically and notify me when they are ready to install."
How many skins and cursors can I download?
There is no limit to how many skins and cursors you can download from WebSearch.
What is the"skins and cursors" tab?
The "skins and cursors" tab allows you to choose from having random skins from your collection or our web collection.
How do I use "skins and cursors" help?
The "skins and cursors" tab allows you to choose random skins from your collection or from our web collection
What is the "skins and cursors" Uninstall tab?
The Uninstall Tab provides you with the necessary information to remove our software from your computer.
What are skins ?
Skins are a feature that add personal style to your Internet Explorer browser by displaying a different background to the browser. This appearance is based upon pictures of your interest. Skins will only change the general appearance of the browser and not affect its functionality.
How can I download various skins to my gallery?
As you open our web skin collection through the “skins” icon, you are able to download several skins that you like. These will then be placed in your own skin collection.
How can I hide the skins and change it to the default?
As you open the drop down menu through the skins icon, you will see the option to hide or move to “next” or “previous” skin.
How can I make the skins change randomly each day?
As you go to the drop down menu on the skins icon, you have the option to receive random skins from our web collection or your own which you have downloaded.
How come nothing happens when I select “open my skin collection” or “skin from web collection”?
The reason that you might be unable to download or use skins and cursors from WebSearch is the ZoneAlarm firewall. If you have received an error message you can set ZoneAlarm to remember your approval the next time you use our software. You can also temporarily disable or "turn off" the firewall, install the skin(s) and turn the firewall back on again.
Are WebSearch skins compatible with Macs?
Sorry, WebSearch skins are not compatible with Macs at this time.
How many skins can I download or install?
You can download or install as many skins as you want.
Can I remove a specific skin or prevent it from appearing?
Yes. > Click on "skins" icon within your WebSearch Toolbar. > Select "open my skin collection." > Find the skin you don't want and click on "remove."
Can I design my own skins?
Yes. We will be offering tools soon for WebSearch users to create skins.
How is “Traffic Rank” determined?
Website traffic rank is based on traffic data derived from the WebSearch Toolbar network of subscribers. It is calculated by the total amount of users (scope) and the amount of original page views.
What are original page views?
Original page views measure the instances in which a webpage is first encountered by a WebSearch Toolbar user. Proceeding page views of the same page in the same context, by the same user, during the same session; are counted only once towards the page views total.
What is scope?
Scope measures the number of Internet users visiting a particular site. The WebSearch Toolbar measures scope as number of users per million. As such, the numerical ranking reflects the percentage of users, per million, visiting a particular site. Ex: example.com has a scope of 7% - meaning an average of 70,000 (per million) users visit this site.
Why is my internet site not listed in your ranking system?
Unfortunately, we are unable to find out the exact reason your site is not listed in our ranking system since it depends on traffic. More than likely it may be related to not enough traffic going to your site compare to other similar sites. In this type of situation the other site will be listed and not yours.
Please provide an explanation or tutorial about your ranking system.
WebSearch has important information available about the site you are visiting. Clicking on the “rank” link directly under the star rating brings up a web page. The “Add Your Review” link allows for your input and opinion about the site being visited. WebSearch values your opinion! The “See all reviews…” link offers opinions about the site from others. “Average Review…” is a general, star-rated review of the site based on cumulative user input. 5 stars are the best possible rating that a site can receive. “Traffic Rank” is the current ranking of the site being visited out of 500 sites ranked by WebSearch, based primarily on traffic. “Traffic History” provides an interesting insight into upward or downward “daily traffic rank trend” experienced by the site. This is compiled during the most recent one month period of traffic activity. The “…compare to…” search field dynamically generates a graph comparing traffic rank activity of the site being visited to another site that you specify. The “Traffic Rank” field reports traffic rank for the site being visited within four key areas: today, 1 week average, 3 months average, and 3 months change. “Where do people go…” reports specific URLs visited within the site being visited, providing insight into visitor traffic patterns. This is based on percentage of overall traffic to the site. “Scope for…” shows percentages in 4 key time frames: Today, 1 week average, 3 months average, and 3 months change…a key indicator of upward or downward visitor activity. Scope measures the number of Internet users visiting a particular site. The WebSearch Toolbar measures scope as number of users per million. As such, the numerical ranking reflects the percentage of users, per million, visiting a particular site. Ex: example.com has a scope of 7% - meaning an average of 70,000 (per million) users visit this site. “Scope rank” presents scope rank based on data accumulated over these reporting periods: Today, 1 week average, 3 months average, and 3 months change. “Page Views for…” provides data about original page views that measure the instances in which a webpage is first encountered by a WebSearch Toolbar User. Proceeding page views of the same page in the same context, by the same user, during the same session; are counted only once towards the page views total. These metrics are also presented within two key reporting areas: “Page Views per user” and “Page views rank.” Three time frame indicators are also presented, along with a 3 months change, reporting upward or downward trend.
How do I submit my site for inclusion in WebSearch?
Please visit http://www.content.overture.com/d/advertisers/p/bjump/?o=UCJ&b=10&AID=10019201&PID=1262640 for submission information.
What is a pop up blocker?
A pop up blocker is a way to stop intrusive pop up windows from opening while visiting a site. The WebSearch Toolbar includes a great pop up blocker feature that will enhance your Internet experience.
What is the pop up blocker tab?
The Pop up Blocker Tab gives you the ability to activate or deactivate the functioning of the pop up blocker.
What does the pop up blocker not stop?
It doesn't stop flash, DHTML or instant messaging windows.
How do I activate the popup blocker?
Click the ? On the WebSearch Toolbar. > Select the "popup blocker" tab > Place a check for "Automatically block popup windows" > Select "Activates popups on individual sites" > Place a check for "Refresh the page content after changing popup blocker settings" > Then click "OK"
How is the pop up blocker turned on and off?
You can turn the pop-up blocker on and off from the pop up blocker icon on the toolbar. Click on the icon to either enable or disable the pop up blocker.
How do I know when a pop up has been blocked?
When a pop up is blocked, the pop-up blocker icon will briefly animate with a red X. The icon will also display the total number of pop ups blocked so far.
How do I remove the number of popups being blocked from being displayed?
The popup blocker counter resets every time you restart your computer.
How can I override the pop up blocker? I want to see the window being blocked.
You can disable the pop up blocker by clicking on the “pop up blocker” icon to allow you see the window being blocked.
How do I disable the pop up blocker for specific sites?
Left click on the pop up blocker icon to enable pop ups for display from the site you are currently visiting. Pop ups will then be allowed everytime you visit this site.
How do I disable the pop up blocker for more than one site?
Click the ? On the WebSearch Toolbar. > Select the "popup blocker" tab > Click on "Add Site" > Enter the web address > Click "OK" > Repeat as necessary
What are WebSearch Games?
WebSearch offers an ever-expanding of action-packed and entertaining games for all ages. Our popular game categories include: Sport Games, Action & Adventure, Puzzles, Shoot "Em Up and Dancing & Shows.
How do I find information about a specific game?
Please visit our games portal at http://www.games.websearch.com for descriptions of available games and links to play.
Can I get help or further instructions on playing a game?
Some of our game partners provide forums and additional assistance for specific games offered by WebSearch. Please visit http://www.games.websearch.com for more information.
How can I access WebSearch Games?
As you click on the “Games” icon within the WebSearch Toolbar, it provides you with the type of game you can access.
How can I download games?
Some of the games can be downloaded. In order to download them, you must click on the “download” button that will appear at the beginning of the game. Follow the instructions on the screen and then save the game to your PC.
What types of games are there to play?
There are many different games to choose from. The games are broken down into categories for easy searching. The categories are: Sport Games, Action & Adventure, Puzzle, Shoot’Em Up and Dancing & Shows.
Are the games free?
Yes, the games are free and there is no cost to play or download these games
I don't see a link to “Games” within the WebSearch Toolbar.
You can switch to the "games" link within the toolbar if it is not present. > Scroll over to the right of the toolbar, and click on the last icon, "?" > Within the "General" tab of the WebSearch Toolbar control panel, make sure "show directory button" is checked > Within the pull down menu, select "Games" instead of "Business." > Close the WebSearch Toolbar control panel. If you don't see the "Games" icon appear, restart your browser and/or your machine. If Games are still not available, you may have a version of the WebSearch Toolbar that did not include this functionality.
Some of the games don't display well on my computer screen.
This can usually be adjusted by changing your screen resolution. > Right click on a empty area on the desktop > From the drop down menu, select “properties” > Click on the “setting” tab on top > Under “screen resolution,” make sure the resolution setting is higher than 1024x786
When I click on a game, nothing happens.
> Make sure JavaScript is turned on in your browser. > You might not have the latest version of Macromedia Flash installed. You can obtain the latest version here. http://www.macromedia.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
What are cursors?
The “cursors” add style to your system-default arrow by displaying cheerful animated pictures as your replacement cursor.
What are the computer requirements to use cursors?
You need Windows 95, Windows 98 or Windows XP, with screen resolution that can be set to at least 256 colors (minimum) or more (High Color-16 bit setting works best) and a mouse.
How can I tell if I am running in 256 Colors Mode?
You'll need a video card that can handle 256 colors. It is very probable that your video card does run 256 colors. To check that the 256 color mode is on, right click on a blank area of your desktop and choose, "Properties," from the resulting dialogue box. From "Properties," choose "Settings" and check the "Color Palette" dialogue box. It should either say, 256 colors, 16 bit "High Color" or 24 bit "True Color".
How can I download various cursors to my gallery?
As you open our web cursor collection through the "skins” icon, you are able to download several cursors of your preference. These will then be placed in your own skin collection.
How can I restore my default system cursor?
Go to the "skin” icon," left click to open the drop down menu, then click on the "reset cursor" option.
What are cursor ratings?
WebSearch values your input. We continuously review user ratings as to the popularity of our cursors, which also assists in future product development. To rate a cursor, click on "rate," and, within the popup window, select the line of stars that most closely matches your evaluation of the cursor. Click on "evaluate" and "close."
What are "My Cursors"?
“My Cursors” is your personalized WebSearch cursor collection.
I am unable to download cursors.
The reason that you might be unable to download or use the cursors is due to the ZoneAlarm or similar firewall. If you have received an error message you can set the firewall to remember your approval the next time you use our software. You can also temporarily disable the firewall application, download and install cursors, then enable the firewall after the installation is complete.
Will your cursors work with my Internet Service Provider?
Our cursors will work with any ISP; but, if you are using AOL, MSN, Compuserve or SBC, the built-in browser provided by those ISPs will not display WebSearch cursors or the WebSearch Toolbar. They will also not work with Opera, Netscape or Mozilla. Here is the fix: > Launch Internet Explorer 5.01 or above from your desktop. (Don't have it? Download here.) (http://www.microsoft.com/windows/ie/default.htm) > Find the "Search Toolbar" on your browser. (View > Toolbars > Search Toolbar)
Are WebSearch cursors compatible with Macs?
Sorry, our cursors and the toolbar are not compatible with Macs at this time. In addition, the WebSearch Toolbar will not work with the Opera, Netscape or Mozilla browsers.
Do you have cursors for left-handed people?
Our technical staff has developed cursors for left-handed people that are now available.
I am receiving a message, "Your current security settings prohibit running ActiveX controls on this page."
If you're seeing this message, “your browser's security settings do not allow the download of ActiveX controls,” you will need to change these settings. > Select “Tools” at the top of your browser, then select “Internet Options”. Next, select the “Security” tab. > Now, move the slider down until you have selected the “Medium” security setting. > Confirm by pressing the “OK” button. If you don't see a slider tab under security: > select “Internet”. > Select “Custom Level”. A window will pop-up. > You now need to "enable" or "prompt" the following: 1. Download signed Active X controls 2. Run Active X controls and plugins
The cursor download process ends prematurely. I get a blank screen.
Change your security setting to “medium” in order to successfully download cursors using Internet Explorer. Follow the instructions below to change your security settings. Internet Explorer 5.01 > Go to the "Tools" menu at the top of your browser > Select "Internet Options" > Go to the “Security” tab and choose “Medium” security and then click "OK" Internet Explorer 6 > Go to the "Tools" menu at the top of your browser > Select "Internet Options" > Go to the “Security” tab and click the "Custom Level" button, then choose “Medium Safety” under "Software channel permissions" and click "OK"
Do you offer “smileys” for emails and other “emoticons?”
Yes! They are now available.

Should you need further assistance, please go to the Contact Us section for information on how to contact us. Thank you!